Insights

DEI = ROI: How Haloo Made Fairness Its Unfair Advantage

Julie MacDonell

Aug 29, 2024

DEI = ROI: How Haloo Made Fairness Its Unfair Advantage

In the relentless "build fast or die" ethos of the tech world, diversity often becomes an afterthought—a retrofit once the lack of varied perspectives becomes painfully (and embarrassingly) obvious. At Haloo, we chose a different path. From day one, we made diversity the foundation of our business strategy, not just an HR initiative. We believe that when companies genuinely reflect society, equitable participation in the economy becomes possible, paving the way for broader justice.

As Haloo's founder and CEO, I'm often asked about our competitive strategy. The answer is both simple and revolutionary: an unwavering commitment to building a team that mirrors the rich diversity of our society. With 80% of our workforce comprised of underrepresented individuals, we don't just talk about diversity—we live it every single day. This isn't just a strategy; it's the lifeblood of our company. And the impact? Absolutely transformative.

The Alchemy of Diverse Perspectives

Picture a brainstorming session at Haloo, where diverse voices—across gender, ability, ethnicity, age, and socioeconomic status—merge into a powerful exchange of ideas. In our meetings, I see firsthand how these varied perspectives spark breakthroughs. We don’t just think outside the box; we challenge its very existence. This diversity isn’t just for show—it’s the alchemy that turns unique experiences into gold-standard innovation, keeping us ahead in a fiercely competitive market.

Our diverse team gives us an unparalleled edge in product development. We don't need to imagine the needs of different user groups—we have those lived experiences right in our development team. This firsthand insight allows us to create products that resonate profoundly with a wide spectrum of users, dramatically expanding our market reach and elevating user satisfaction to unprecedented levels.

Cultivating an Ecosystem of Inclusion

We've meticulously crafted an environment where every team member, regardless of background, feels valued, heard, and empowered—no one should ever feel like they are the only one in the room. This inclusive culture has yielded tangible benefits: skyrocketing employee satisfaction, remarkably low turnover, and a team deeply invested in our shared mission. It's this very culture that has allowed us to attract top talent with backgrounds from industry giants like Google. While we can’t match their salaries, our employees find immense satisfaction in the deep purpose behind their work and the supportive culture we’ve built.

Pioneering Ethical AI

Our diverse team naturally brings a deep commitment to ethical considerations, driving us to prioritize trust and transparency in all our AI initiatives. This dedication to ethics has not only strengthened our products but also earned the confidence of our customers, partners, intellectual property offices, and bar associations.

Furthermore, our focus on ethical AI has made us more compliant with professional liability insurers, positioning us as a lower-risk alternative to companies that deploy generative AI without the same rigorous standards. This approach has cemented Haloo’s reputation as a leader in responsible AI development, setting us apart in the industry.

The Payoff at the End of the Road Less Traveled

Building a truly diverse company isn’t easy. It requires intentional effort, relentless learning, and a willingness to challenge deeply held assumptions. But the payoff is undeniable. Our commitment to diversity has been the cornerstone of our success, driving innovation, elevating our products, and enabling us to gain significant traction in a deeply established industry.

To my fellow founders and business leaders, this is a call to action: if you’re not making diversity a priority from the outset you’re forfeiting a critical advantage in today’s fiercely competitive global market. And beyond that, it’s just the right way to do business.